Frequently Asked Questions

We've answered the questions we receive most often about orders, shipping, returns, sizing, and customer support.

If you can't find the information you're looking for, our Customer Support team is always happy to assist.

Orders & Payments

Which payment methods do you accept?

We offer a range of secure payment options to make checkout simple and convenient. Available payment methods may include major credit and debit cards, Visa, Mastercard, Apple Pay, Google Pay, and other payment methods displayed during checkout.

All payments are processed securely to help protect your personal and payment information.

Can I change or cancel my order?

We begin preparing orders shortly after they are placed to ensure prompt processing and delivery.

If you need to make a change or cancel your order, please contact us at support@leicester-elegance.com as soon as possible. If your order has not yet been dispatched, we'll do our best to assist you.

Once an order has been shipped, it can no longer be cancelled or modified.

Will I receive an order confirmation?

Yes. After your order has been placed successfully, you'll receive a confirmation email containing your order details.

If you don't receive this email, please check your spam or junk folder first. If it's still missing, contact our Customer Support team and we'll be happy to help.

Shipping & Delivery

Do you offer free shipping?

Shipping promotions and free shipping offers may be available from time to time.

Any applicable shipping charges, discounts, or free shipping eligibility will be clearly displayed during checkout before your payment is completed.

How long will it take to receive my order?

Our standard delivery timeframes are:

Order Processing: 1–2 business days (Monday to Friday)
Delivery Time: 5–9 business days (Monday to Friday) after dispatch within Australia

Once your order has been shipped, you'll receive a tracking number by email.

Do you ship internationally?

At this time, Leicester Elegance ships exclusively within Australia.

If you're located outside Australia and would like to enquire about future shipping availability, please contact our Customer Support team.

How do I track my order?

Once your order has been dispatched, we'll send you a shipping confirmation email that includes your tracking number.

You can use this tracking number to monitor your delivery until it arrives.

Returns & Refunds

What is your return policy?

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, items must be unworn, unused, and returned in their original condition with any original tags and packaging where applicable.

Can I exchange an item?

We currently do not offer direct exchanges.

If you require a different size or style, you may return your eligible item for a refund and place a new order through our website.

When will I receive my refund?

After your returned item has been received and inspected, approved refunds are processed within 7 days.

Refunds are issued to the original payment method used when placing your order.

Depending on your bank, credit card provider, or payment service, it may take a few additional business days before the refunded amount appears in your account.

What should I do if my item arrives damaged or incorrect?

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at support@leicester-elegance.com.

To help us resolve the issue quickly, please include your order number together with clear photographs of the item received. We'll arrange an appropriate replacement or full refund where applicable.

Sizing

How do I choose the right size?

Each product page includes sizing information to help you select the most suitable fit.

If you're between sizes, we generally recommend choosing the larger size for added comfort. If you need additional guidance, our Customer Support team will be happy to assist before you place your order.

My size is out of stock. Will it be available again?

We regularly restock many of our most popular products and sizes.

If the size you're looking for is currently unavailable, please contact us at support@leicester-elegance.com, and we'll let you know if a restock is expected.

Customer Support

How can I contact Customer Support?

If you have any questions about your order, our products, or our policies, please contact our Customer Support team by emailing support@leicester-elegance.com.

For the fastest assistance, please include your order number whenever possible.

Customer Support Hours

Monday to Friday: 9:00 AM – 5:00 PM (AWST)

We aim to respond to all customer enquiries within one business day.

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