Shipping policy

At Leicester Elegance, we're committed to delivering your order safely and efficiently. This Shipping Policy outlines our processing times, delivery estimates, shipping methods, and other important information to help you understand how your order will be handled.

Shipping Coverage

This Shipping Policy applies to orders delivered within Australia.

Delivery Timeframes

Below are our estimated processing and delivery times for orders placed through our website.

Order Cut-Off Time

Orders placed before 5:00 PM (AWST) on a business day will begin processing the same day whenever possible.

Orders received after the daily cut-off time will be processed on the following business day.

Order Processing Time

Orders are typically prepared and dispatched within 1 to 2 business days (Monday to Friday).

Once your order has been processed, it will be transferred to one of our trusted delivery partners for shipment.

Estimated Delivery Time

Standard delivery within Australia generally takes 5 to 9 business days (Monday to Friday) after your order has been dispatched.

Please note that delivery timeframes are estimates only and may vary due to carrier operations, weather conditions, public holidays, or other factors beyond our control.

Shipping Carriers

To provide reliable delivery throughout Australia, we work with a range of trusted shipping providers, including:

Australia Post
DHL Express Australia
FedEx Australia
Sendle
Aramex Australia
Other regional courier partners where appropriate

The carrier used for your order may vary depending on your delivery location and shipping requirements.

Shipping Costs

Shipping rates, promotional offers, and free shipping campaigns may change from time to time.

Any applicable shipping charges, discounts, or free shipping eligibility will be clearly displayed during checkout before your payment is completed.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to monitor your shipment.

You can also use the tracking page on our website to follow your delivery progress.

Delivery Issues

If you experience any issues with your delivery, including delays, missing parcels, damaged packages, or unsuccessful delivery attempts, please contact our Customer Support team.

We'll work closely with our shipping partners to investigate and resolve any delivery issues as quickly as possible.

When contacting us, please include your order number whenever available to help us locate your shipment faster.

International Shipping

Leicester Elegance currently ships within Australia only.

At this time, we do not offer international shipping to destinations outside Australia.

Customer Support Hours

Monday to Friday: 9:00 AM – 5:00 PM (AWST)

We aim to respond to all customer enquiries within one business day.

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