Privacy policy

At Leicester Elegance, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, browse our collections, place an order, or otherwise interact with our Services available at https://leicester-elegance.com.

Our online store is powered by Shopify, providing the secure ecommerce platform that enables us to offer our products and services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Personal information refers to any information that identifies you or can reasonably be linked to you. It does not include anonymous, aggregated, or de-identified information.

Depending on how you use our Services, we may collect the following categories of information.

Contact Information

When you place an order or contact us, we may collect your:

Full name
Billing address
Shipping address
Email address
Telephone number

Payment Information

Payment details are processed securely by our trusted payment providers. Depending on your chosen payment method, we may receive limited payment-related information such as billing confirmation, transaction details, and payment status. We do not store complete credit card information on our servers.

Order Information

We may collect information relating to your purchases, including:

Products viewed
Items added to your shopping cart
Purchase history
Order details
Return or refund requests

Customer Communications

If you contact our Customer Support team, we may collect the information you choose to provide, including emails, enquiries, messages, attachments, and any information required to assist with your request.

Device & Usage Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Cookies and similar technologies
Approximate location or time zone
Website activity and interactions

How We Collect Your Information

We collect personal information directly from you when you place an order, contact Customer Support, subscribe to updates, or otherwise interact with our website.

Certain information is also collected automatically through cookies and similar technologies while you browse our website.

In addition, trusted service providers such as Shopify, payment processors, and shipping partners may provide us with information necessary to process orders, deliver products, and operate our Services.

How We Use Your Information

Your personal information helps us provide, maintain, and improve our Services.

We may use your information to:

Process orders and payments.
Arrange shipping and manage returns.
Provide customer support.
Communicate important updates about your order.
Personalise your shopping experience.
Send promotional offers or marketing communications in accordance with your preferences.

We also use personal information to protect our website, prevent fraudulent activity, and comply with applicable legal obligations.

How We Share Your Information

We may share your personal information with trusted third-party service providers where necessary to operate our business and fulfil our Services.

These may include:

Shopify, our ecommerce platform provider.
Secure payment processors.
Shipping and logistics partners.
Website hosting and analytics providers.

We may also disclose personal information where required to comply with applicable laws, legal obligations, or lawful requests from government authorities.

We do not share your personal information with third-party advertising platforms without your consent where required by law.

Shopify handles personal information in accordance with its own Privacy Policy, which can be viewed at:

https://privacy.shopify.com/en

Cookies & Tracking Technologies

Leicester Elegance uses cookies and similar technologies to improve website functionality, remember your preferences, analyse website performance, and enhance your browsing experience.

The cookies we use may include:

Essential Cookies

These cookies are required for important website functions such as navigation, secure checkout, and shopping cart functionality.

Analytics Cookies

These cookies help us understand how visitors use our website so we can continue improving our products and Services.

Advertising Cookies

Where applicable, advertising cookies may be used to display content and promotions that are more relevant to your interests.

Most web browsers allow you to control or disable cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.

Data Security & Retention

We use industry-standard security measures, including Secure Socket Layer (SSL) encryption, to help protect your personal information during transmission.

Personal information is retained only for as long as reasonably necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Subject to applicable Australian privacy laws, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where applicable.
Object to or restrict certain types of data processing.
Request a copy of your personal information where permitted by law.

If you wish to exercise any of these rights, please contact us using the details below.

Children's Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to remove the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the Services we provide.

The latest version will always be published on this page and will become effective upon posting.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact our Customer Support team.

Customer Support Hours

Monday to Friday: 9:00 AM – 5:00 PM (AWST)

We aim to respond to all customer enquiries within one business day.

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